About returns

Important: Returns are not free. Return shipping costs are the customer's responsibility.

Can I return a product?

Yes, you can.
If you are not satisfied with the product you received, you can return it within 30 days of receiving it.

However, for the return to be accepted, the following conditions must be met:

• The product must include all corresponding parts and accessories, and be properly packaged.
  
  

• The product must have been handled with care, with no damage from improper use.
  
  

• If the products involve hygiene considerations, they must be properly cleaned before starting the return process.
  
  

• If the product was received defective, this must be verified.
  
  

We reserve the right to charge the return shipping costs to the customer.

Returns are processed within 7 business days. If the conditions are met, they will be officially approved within that period.

Note: We reserve the right to reject returns of used or damaged products that are not due to an error on our part.

How do I process a return?

If your order meets the conditions above, follow these steps to start the return:

Send an email to: (STORE EMAIL)

Include the following information:

• Order number
  
  

• Reason for the return
  
  

• Photo of the product (in case of damage)
  
  

• Your full name
  
  

• Address
  
  

We will then provide you with the return address. Do not send the package to the sender. It is essential that you contact us first to receive the correct address.
Return shipping costs are your responsibility.

All returns must be sent, at the customer's expense, to our central warehouse in Asia.